Starting in May 2018, the Town of Innisfail in partnership with Master Meter Canada has been performing mandatory upgrades to the water meter reading systems at every residence and business in the community.

The Town is pleased to report that the project has been progressing well. Since May, the Town has completed over 70 percent of the installations and is now entering the last leg of the installation project.

With project completion slated for the end of October 2018, the Town has accelerated its communications with residents and businesses that haven’t yet booked their appointments. First and secondary notice letters were sent to these individuals in June and September, respectively. Additionally, installation reminder notices will be received in the September utility bills. Master Meter is also in the process of calling these individuals to assist them in booking their installation appointments.

Due to the impending October deadline, and for everyone to begin benefitting from the new modernized reading system, the Town is encouraging all community members to call 403-341-1685 to book their installation appointments by Sept. 21, 2018, to avoid being subject to account penalties and a loss of water service, as per Town Utilities Bylaw 1590-2016.

Learn more about the project at


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