Utilities Service

Water Meter System Modernization

Over the next few months, the Town of Innisfail will upgrade water meter reading systems at every residence and business in town. These modernized systems will offer the ability to collect data in a much more efficient and detailed manner, ensuring reliable billing practices and giving you peace of mind. 

Learn More


Town of Innisfail Utility Rates



The Town of Innisfail receives water from the Red Deer River via the Mountain View Regional Water Commission. The Town has three pump stations, and three water storage reservoirs with a storage capacity of 2.5 million imperial gallons.

Water Rate: $2.20 per cubic metre of water consumed
Flat Rate: $10.00 per month

Water & Wastewater - Rates & General Inforamtion

Setting up your Municipal Utilities Account 

Before you move into your new home, call the Town Office at 403-227-3376 to set up your Utilities account. A one-time connection fee of $30.00 will apply each time a new account is set up. This charge will appear on your first utility bill.

Every month you will receive your combined Utilities Statement for your previous month's water usage, sewer services and garbage removal (i.e. In June you will receive a bill for May's usage).

Service may be disconnected after 60 days, following the date of billing on unpaid accounts.


Payment Options



To sign up for E-Billing, download the form below and return to the Town Office, 4943 - 53 Street.

 Apply for E-Billing (PDF)

 Town of Innisfail Utility Bills can be paid at the Town Office by cash, cheque, money order, or Interac. Third party cheques and credit cards are not accepted. Utility bills can also be paid at the bank, or through an Instant Teller, telephone banking, or internet banking. Contact your financial institution for more information.


Water/wastewater Rates - FAQ's

What are the Town's water rates, and how are they calculated on my bill?

Compared with nearby municipalities, Innisfail's rate sit around the middle of the pack, and are actually considerably lower than some.


The Town of Innisfail receives water from the Red Deer River via the Mountain View Regional Water Commission. The Town has three pump stations and three water storage reservoirs with a storage capacity of 2.5 million imperial gallons.

Water Rate: $2.20 per cubic metre of water consumed
Flat Rate: $10.00 per month


The Town of Innisfail's sewage collection system consists of a series of eight- and ten-inch gravity lines connected to 12-inch trunk lines. In 2015, the Town completed the process of connecting to the regional wastewater line, and began paying for all wastewater pumped down the line.

Water Rate: $3.05 per cubic metre of water consumed
Flat Rate: $15.00 per month

How can I tell if I have a water leak?

Start by checking your water meter. When you open the lid, you should see a set of numbers that soon changes to 0. If you don't see 0, that means you have water leaking somewhere.

What is the biggest culprit of a water leak? Where should I start looking?

Common culprits include running toilets, leaky faucets r cracked pipes. Homes with upgrades such as hot tubs, underground sprinkler systems or reverse osmosis systems may also see an increase on their water bill.

If your bill goes up substantially, an you haven't used any more water than you normally would, give us a call at the  Town Office and we'll help you pinpoint the source of the leak.

It's also important to note that it's normal for water use to spike at certain times of the year. For example, in summer you might water your lawn, drink more tap water, or fill a hot tub or swimming pool. Such activities will almost certainly result in a higher water bill. Quite simply put: the more water -related activity you engage in, the higher your bill will be. Please keep this in mind and try to limit your consumption accordingly.

What is the 2020 Plan?

When Innisfail was required to join the regional wastewater system in 2015, the Town’s annual wastewater operating costs rose to around $3.1 million. In order to cover that amount in full, wastewater rates need to rise to around $3.40 per cubic metre of water consumed. Feeling that an immediate increase of such proportions would be both unfair and unfeasible to Innisfail ratepayers, the Town devised the 2020 Plan — a plan to reach the break-even rate through gradual annual increases.

Through the 2020 Plan, the Town will implement a staggered increase (along with other increases incurred by the service provider) every year until the year 2020. At that point, the $3.40/m3 break-even point will have been reached. Until then, the Town will continue to pay the difference using funds from a Rate Stabilization Reserve, which was established to ‘soften the blow’ of the increases on Innisfail ratepayers. In 2016, approximately $785,000 of the Town’s total $3.1 million wastewater bill was paid using funds from this reserve. It’s expected that future years will see similarly sized contributions.

All in all, the 2020 Plan aims to introduce unavoidable rate increases in a manner that’s of minimal impact to Innisfail ratepayers. As well, it allows ratepayers plenty of time to absorb the increases, and to adjust their water consumption to a level that’s both affordable and suitable to their needs.

Household Guide to Water Efficiency

Other Utilities

Natural Gas

Atco Gas Ltd: 310-5678
Direct Energy: 1-866-420-3174


Epcor 403-310-4300
Fortis Alberta Inc. (Customer Service) 310-9473


*Note: This industry changes rapidly. There may be other providers that service Innisfail. This list is not necessarily inclusive.


Telus: 310-2255
Rogers: 1-866-210-4059
Bell: 1-800-667-0123


Telus: 310-2255
Xplornet: 1-800-975-6763
Rogers: 1-866-210-4059

TV & Satellite

Telus: 310-6988
Shaw Direct: 1-888-554-7827
Bell: 1-888-759-3474
Rogers: 1-866-210-4059


Innisfail Province (weekly)
Red Deer Advocate (daily)


Recent News

Upcoming Events

Art Show & Sale
September 23, 2017 @ 10:00 am
IHE Open House
September 23, 2017 @ 10:00 am
Grand Country Show
September 24, 2017 @ 2:00 am