Home 9 COVID-19
In an ongoing effort to ensure the well-being of its citizens, the Town of Innisfail is closely monitoring developments around the COVID-19 pandemic. The following page outlines some of the steps being taken in response.

Latest Updates:

February 9, 2022 - Restrictions Exemption Program no longer in effect at Town facilities

February 9, 2022 – The Government of Alberta’s decision to remove restrictions associated with the Restriction Exemption Program (REP) means that adults are no longer required to provide proof of vaccination or a negative test result to participate in recreational activities.

The Town is evaluating the programs that it currently offers and will work in the upcoming days to review the possibility of bringing more recreational opportunities on line.

Provincial regulations still currently require adults to wear a mask when indoors; however, children 12 years of age and under will no longer be required to mask as of February 14.

Current provincial restrictions do require the Innisfail Twin Arenas to retain a maximum capacity of 500 spectators, but food can now be consumed in the viewing stands and during intermissions.

The province indicated that more restrictions could be removed by March 1 if hospitalizations continue to trend downward.

Support for Residents & Businesses

Social Assistance


Family & Community Support Services (FCSS) is a vital function within the Town of Innisfail that prioritizes the social well-being of the community’s residents and families.

In times of crisis, FCSS staff can be a helpful resource for information on a variety of matters, including (but not limited to):

  • Financial Assistance
  • Mental Health
  • Family Violence
  • Elder Abuse
  • Loneliness & Isolation

As the world continues to navigate the ongoing COVID-19 pandemic, Town FCSS staff remain available to assist those in need by providing information, referrals and guidance where possible.

If you’re experiencing need in any of the areas above — or in others not listed — please consider contacting the Town’s FCSS department at 403-227-3376, ext. 233, or by email at Alternatively, you may complete and submit a confidential Community Resource Connection Form.

Helpful links:


Mental Health & Coping with COVID-19 (CDC)

Talking with Children about COVID-19 (CDC)

Help in Tough Times (AHS)COVID-19 Anxiety & Worry (Anxiety Canada)


Services Affected

Payments & Transactions

If you’re required to make a payment to the Town, please note the following accepted methods of transaction (noting that preferred payment methods may differ based on the program/service being billed for):

  • Through the Town’s ePayment service — click on the link for details
  • Through your financial institution
  • By dropbox — located at the southeast (back) entrance of the Town Office
  • Through pre-authorized payment
  • By mail — addressed to: Town of Innisfail, 4943 53 St., Innisfail, AB, T4G 1A1
  • If none of the above are an option, payments can be made in person at the Town Office

For further information on any of the above methods of payment, please contact the Town Office at 403-227-3376.

Public Meetings


In order to ensure the safety of council, staff and the public, the Town has made all public meetings available electronically. The public may access these meetings and others by visiting, where links have been posted in advance.


Innisfail Town Council will be present in Council Chambers when permitted by provincial restrictions. Members of the public are able to attend, but physical distancing measures are in place.

Emergency Planning & Response

Emergency Planning & Response Business Continuity Planning


The Town has developed a Business Continuity Plan in response to the COVID-19 outbreak. The primary goals of the plan are to:

  • Ensure that the Town can maintain critical and high-priority service levels with a reduction of staff during a pandemic;
  • Educate employees regarding precautionary measures to take during a pandemic to reduce the transmission of the pandemic virus among employees;
  • Minimize illness among employees;
  • Define the parameters of service levels during a pandemic;
  • Identify protocols for the Town to follow when staffing levels are reduced as a result of the pandemic; and
  • Coordinate with Alberta Health Services to promote public health efforts.

The plan — which is now in effect — will ensure the continuity of essential municipal services in the event that the situation becomes more severe. To learn more, take a look at the link below.

Town of Innisfail Business Continuity Pandemic Emergency Plan 2020

Emergency Coordination Centre (ECC)

The Town on March 16, 2020 activated its Emergency Coordination Centre (ECC). The Alberta Emergency Management Agency defines an ECC as a community’s “nerve centre” during times of emergency response, “anticipating and supporting the needs of one or more incident sites, coordinating the efforts of multiple partners and addressing the community’s needs as a whole.” Over the course of a period deemed appropriate, members of the Town’s ECC will continue to convene multiple times a day to work toward achieving the following primary objectives:

  • Identifying and defining critical and high-priority services;
  • Ensuring that the Town is able to maintain critical and high-priority services in the event of a reduction in staff;
  • Reporting staff attendance and absences on a daily basis;
  • Minimizing illness among employees by implementing and acting on precautionary measures recommended by Alberta Health Services;
  • Reducing potential virus transmissions in both the workplace and community, mandating self-isolation among employees who present potential symptoms; and
  • Monitoring provincial and federal communications, relaying pertinent/important information to Town residents, staff and other stakeholders.


Recovery Plan Update

Key Achievements
  • In 2020, the Town managed to complete all capital projects that had been approved prior to the start of the pandemic.
  • To account for pandemic-related expenses and avoid a tax rate increase, the 2021 Budget was carefully reduced by four per cent.
  • The Town has maintained its usual service standards while adjusting to ongoing new restrictions in the workforce.


1. Community & Social Development

Community Resources

A resource request form and a resource information/contact card were developed and shared as a means of ensuring Innisfail residents had uninterrupted access to the various supports available to them. Referrals and information were provided accordingly.

Online Programming

Town social, cultural and recreational programs have been optimized for the digital realm. Yoga and ‘Movers & Groovers’ are among those now offered online to keep Innisfail residents active and healthy during prolonged periods of homestay.

Friendly Callers

The Town amped up its Friendly Callers program as a means of reducing loneliness and isolation among community members in light of increased restrictions around public and social gatherings.

Innisfail Connects

The Town supported and helped facilitate the Innisfail Connects program, designed to provide ongoing interaction for older adults through programming offered by phone and through digital media.

Referrals & Information

Town FCSS (Family & Community Support Services) staff have provided community members with ongoing information, referrals and guidance pertaining to a variety of topics, including financial assistance, mental health and more.

Winter Activity Kits

The Town supported and helped facilitate the creation and distribution of Winter Activity Kits, designed to stimulate and encourage mental and physical activity for community members of all ages.

Facilities Safely Reopened

As a means of encouraging safe, socially distanced physical activity, the Town reopened a number of Town facilities to public use, developing and implementing a set of facility-specific guidelines for each (playgrounds, dog park, skatepark, arena, pool, etc.).

Outdoor Rink Addition

To increase the availability of safe outdoor spaces in light of increased restrictions around social gatherings, the Town added another outdoor ice rink to the community. The new rink opened at Centennial Park in December 2020.

Facility User Fees

Recognizing the detriment of the pandemic on local sports teams and facility users, the Town refrained from increasing facility user fees in 2020, despite a review of the Town’s facility fee schedule having been scheduled.

Fee Assistance Program

The Town introduced a Fee Assistance Program aimed at removing barriers to participation in recreation and culture programs as a result of financial hardship. Recipients may receive up to $200 toward eligible programs and activities.

Community Funding Support

The Town, through the Community Grant Program, continued to support events and activities optimized for, and adapted to, pandemic-related restrictions. In partnership with Elemental Energy, a new Community Benefit Program was also introduced, providing funding for eligible community-based projects, events and initiatives.

#StayHome Superheroes

In a bid to boost morale among the community’s youth, the Town’s Fire & Protective Services Department facilitated a number of birthday ‘drive-bys’ featuring a convoy of emergency response vehicles.

Men’s Mental Health

The Town supported and helped facilitate the delivery of the Real Talk with Men 2021 men’s mental health calendar campaign. Thousands of calendars, coasters and posters were printed to help end societal stigma around men’s mental health issues.

Dementia Friendly Community

The Town supported and participated in the Dementia Friendly Community initiative, helping raise awareness of the needs of community members living with dementia. Town staff undertook training to learn how to recognize signs of dementia — and how to support the individuals experiencing them.

Youth Engagement

Recognizing the importance of engaging and mobilizing youth both during a pandemic and otherwise, the Town continued to build capacity in engaging the community’s youth demographic. Work through the Youth Advisory Committee (YAC) saw a number of ‘COVID-friendly’ events and activities take place.

2. Economic Recovery & Relaunch

Letter to Premier Kenney

Mayor Romane, acting on behalf of council with the intent of supporting small business, submitted a letter to Premier Jason Kenney in January 2021 advocating for the easing of restrictions in a manner that directly aligns with a region’s number of active cases.

Economic Development Plan Adopted

Council in November 2020 adopted a recovery-focused economic development plan encompassing a series of action items to be carried out over the coming year. A number of the plan’s items — including the development of an urban design plan — were provided for in the 2021 Budget.

Budget 2021

As a means of providing some financial relief to the community’s residents and businesses, council in December 2020 approved 2021 Operating & Capital Budgets with a zero percent tax rate increase.

Park Use Pilot Program

To further enable and support businesses in being able to adapt their product and service offerings, council in February 2021 approved the creation of a pilot program allowing for private businesses to hold certain organized recreation/leisure activities in parks.

Utility Bill Penalties Waived

To help residents and businesses navigate the earliest stages of the pandemic, the Town in April 2020 waived late fees on all outstanding utility bill balances for a period of several months.

Property Taxes Deferred

The Town also waived late fees on the payment of municipal property taxes during a period spanning July 2020 to January 2021. The measure was intended to provide temporary financial relief to both residents and businesses.

Economic Development Plan Implemented

Town staff in January 2021 initiated the first steps toward implementing the recently adopted Economic Development Plan. A number of stakeholder engagements were held, and early research was undertaken into the potential development of a new entity/governing body that would help foster and facilitate local economic development.

New Business Welcome

The Town introduced a ‘New Business Welcome’ feature into its various communication streams. The brief message brought awareness to new business licenses issued over the course of the preceding month, creating awareness of the new businesses to which they were issued.

3. Town Operations & Service Delivery

Emergency Coordination Centre (ECC)

The Town in March 2020 activated its Emergency Coordination Centre (ECC) as a means of mobilizing the staff and resources needed to respond and adapt to rapidly changing circumstances. The ECC continues to meet regularly to work toward and ensure the community’s safety.

State of Local Emergency (SOLE)

The Town in March 2020 declared a State of Local Emergency, allowing for enhanced intergovernmental coordination and creating the ability to exercise special authority in the interest of public safety, if needed. The SOLE lapsed in June 2020.

Organizational Structure Adjustments

A number of adjustments were made to the Town’s corporate structure with the intent of strengthening the municipality and resulting in enhanced services to the community. The appointment of Meghan Jenkins to the previously vacant Community Services Director position was just one of several such adjustments made.

Ongoing Stakeholder Engagements

The Town continues to regularly engage and liaise with stakeholders at all levels of government — and with the various public health authorities associated therewith. The resulting ongoing dialogue ensures Innisfail remains well positioned to both adapt and respond to quickly changing circumstances.

Business Continuity Plan

The Town continues to effect the provisions of a Business Continuity Plan developed and implemented in direct response to the pandemic. The plan provides for the continuation of essential municipal services in the event of a wide-scale pandemic-related disruption.

COVID-19 Updates & Information

The Town continues to issue regular updates on municipal operations as they relate to, and are affected by, the COVID-19 pandemic. Updates and information have been posted on an ongoing basis to social media, through the Town website and in print via the ‘Town Voice’ newspaper ad.

Council Meetings Live Streamed

When gathering restrictions eliminated the ability to meet in person, council continued to conduct all of its public meetings remotely via ‘Zoom’. Although meetings have since resumed in person, live digital streaming continues to take place.

Facilities Staff Reassigned

When COVID-19 forced the closure of recreational facilities, the staff who managed and operated them were reassigned to other municipal departments. The move allowed for the uninterrupted continuity of staffing and created efficiencies by enhancing the services of other departments.

Digital Public Engagement

Although circumstances prevented the Town from holding in-person engagements over the course of the year, a number of previously planned events were successfully optimized for, and held in, the digital realm. Feedback and information sessions were held for the Innisfail Heliport, economic development planning, the Policing & Safe Community Committee and more.

Previous Updates:

November 1, 2021 - Drop-in programs for adults begin at the Innisfail Arena
November 1, 2021 – Adult drop-in programs are back at the Innisfail Arena starting this week!
Noon Shinny starts on Nov. 2 and takes place every Tuesday and Thursday from noon to 1 p.m. This day-time pick-up hockey game is for people ages 18 and older. Cost is $5 per person.
55+ Skate starts on Wednesday Nov. 3 and takes place every Monday and Wednesday from 1 p.m. to 2 p.m. This open skate session is for adults age 55 or older. Cost is $3 per person.
Attendees will need to provide proof of vaccination, proof of a negative rapid test result taken within 72 hours of service, or documentation of a medical exemption (as required by AHS under the provincial REP program). For more information program requirements, click here.
September 23, 2021 - New regulations in effect at the Innisfail Aquatic Centre

September 23, 2021 — After a careful review of current provincial regulations, and in consultation with provincial health authorities, the Town has made the decision to implement the following requirements at the Innisfail Aquatic Centre:

Tot Swim – No proof of vaccination, negative test or exemption required for adults directly participating with a child.

Lessons – no restrictions on participants under the age of 18. Spectators are discouraged. Parents of children 8 years and under are permitted into the facility without providing proof of vaccination, negative test or exemption. All spectators will be required to remain masked and physically distanced at all times.

Lane swim, Aquafit, Deep Aquafit – proof of vaccination, negative test or exemption to be provided prior to entering the facility for all participants over 18 years of age. No spectators.

Public swim and private rentals – proof of vaccination, negative test or exemption to be provided prior to entering the facility for all participants over 18 years of age. Spectators are discouraged and will be required to provide proof of vaccination, negative test or exemption.

Water Polo – Spectators are discouraged and are to provide proof of vaccination, negative test or exemption to remain in the building.

Kayak Polo – proof of vaccination, negative test or exemption to be provided prior to entering the facility for all participants over 18 years of age. Spectators are discouraged and will be required to provide proof of vaccination, negative test or exemption.

Masking is required in all areas of the pool with the exception of the pool and pool deck. Due to the provincial physical distancing requirements, capacity in the viewing area is limited – spectators are discouraged at this time.

The decision to implement these requirements was reached after determining the best way to maintain service to as many individuals in the community as possible.

We ask that patrons follow these restrictions respectfully. The Town does not wish to eliminate all adult activities in the pool and must comply with the restrictions exemption program as outlined by the province in order to keep these programs running.

To review any of the current provincial health restrictions in effect, please visit the Government of Alberta’s COVID-19 website.

Thank you in advance for your cooperation.

September 17, 2021 - Town reviews provincial Restrictions Exemption Program

September 17, 2021 — To ensure the health and safety of our patrons and staff, all current provincial health restrictions remain in effect at Town-owned facilities. These restrictions include all masking and physical distancing requirements as mandated by the province.

Facilities affected by these restrictions include the Arena and the Aquatic Centre. Youth activities are currently permitted to continue; however, restrictions are in place for adults (over the age of 18) and for all individuals not engaged in physical activities. We ask all patrons to comply with masking and physical distancing rules while attending any Town facilities. To review any of the current provincial health restrictions in effect, please visit the Government of Alberta’s COVID-19 website.

The Town continues to review the requirements of the Government of Alberta’s Restrictions Exemption Program and, if feasible, may choose to implement the program. If the program does not fulfill the needs of our user groups and patrons, the Town may choose to follow capacity and operating limits as mandated by the province.

As the provincial response to COVID-19 evolves, Town of Innisfail Administration continues to monitor the situation and adjust our operations to ensure we are complying with provincial public health orders while best serving the needs of our residents.

June 11, 2021 - Innisfail Aquatic Centre opens on Monday, June 14

JUNE 11, 2021 — Stage 2 of Alberta’s Open for Summer Plan began on Thursday, June 10.

This stage of the plan sees restrictions eased for recreation, entertainment and fitness facilities. As such, the Innisfail Aquatic Centre is now able to re-open to the public with all required provincial health restrictions observed.

Scheduled programs will resume on Monday, June 14. Space is available for those who were enrolled in programs before the pool was closed earlier in May, but some programs have additional space to accommodate new registrations. Please contact the Aquatic Centre or refer to our website for availability and information.

Drop-in programs such as lane swim, aquafit, open fitness training, tot swim and public swim will also resume, but pre-registration is still required.

Visit or call the Aquatic Centre at 403-227-2924 to register in any of the programs listed above.

As the measures meant to limit the spread of COVID-19 are eased, we encourage all members of the public to continue to observe any public health restrictions that remain in place. Please observe proper social distancing practices and continue to use a mask when required.

Upcoming Events

March 2023

Events for March


1:00 pm - 2:00 pm

Rhyme Time

Family Resource Network Office
Events for March


Events for March


10:30 am - 11:30 am


Innisfail Public Library
Events for March


1:00 pm - 2:00 pm

Rhyme Time

Family Resource Network Office
Events for March


Events for March


Events for March


Events for March


Events for March


Events for March


10:30 am - 11:30 am


Innisfail Public Library
Events for March


1:00 pm - 2:00 pm

Rhyme Time

Family Resource Network Office
Events for March


Events for March


10:30 am - 11:30 am

Math Mania

Innisfail Public Library
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Events for March


Events for March


5:00 pm - 6:30 pm

Moms Matter

Family Resource Network Office
Events for March


10:30 am - 11:30 am


Innisfail Public Library
Events for March


1:00 pm - 2:00 pm

Rhyme Time

Family Resource Network Office
Events for March


Events for March


Events for March


Events for March


Events for March


Events for March


10:30 am - 11:30 am


Innisfail Public Library
Events for March


1:00 pm - 2:00 pm

Rhyme Time

Family Resource Network Office
Events for March


Events for March


Events for March


Events for March


Events for March


Events for March


10:30 am - 11:30 am


Innisfail Public Library
Events for March


1:00 pm - 2:00 pm

Rhyme Time

Family Resource Network Office
Events for March


Events for April


Events for April