COVID-19

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In an ongoing effort to ensure the well-being of its citizens, the Town of Innisfail is closely monitoring developments around the COVID-19 pandemic. The following page outlines some of the steps being taken in response.
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Recovery Plan Update

Key Achievements
  • In 2020, the Town managed to complete all capital projects that had been approved prior to the start of the pandemic.
  • To account for pandemic-related expenses and avoid a tax rate increase, the 2021 Budget was carefully reduced by four per cent.
  • The Town has maintained its usual service standards while adjusting to ongoing new restrictions in the workforce.

 

1. Community & Social Development
Community Resources

A resource request form and a resource information/contact card were developed and shared as a means of ensuring Innisfail residents had uninterrupted access to the various supports available to them. Referrals and information were provided accordingly.

Online Programming

Town social, cultural and recreational programs have been optimized for the digital realm. Yoga and ‘Movers & Groovers’ are among those now offered online to keep Innisfail residents active and healthy during prolonged periods of homestay.

Friendly Callers

The Town amped up its Friendly Callers program as a means of reducing loneliness and isolation among community members in light of increased restrictions around public and social gatherings.

Innisfail Connects

The Town supported and helped facilitate the Innisfail Connects program, designed to provide ongoing interaction for older adults through programming offered by phone and through digital media.

Referrals & Information

Town FCSS (Family & Community Support Services) staff have provided community members with ongoing information, referrals and guidance pertaining to a variety of topics, including financial assistance, mental health and more.

Winter Activity Kits

The Town supported and helped facilitate the creation and distribution of Winter Activity Kits, designed to stimulate and encourage mental and physical activity for community members of all ages.

Facilities Safely Reopened

As a means of encouraging safe, socially distanced physical activity, the Town reopened a number of Town facilities to public use, developing and implementing a set of facility-specific guidelines for each (playgrounds, dog park, skatepark, arena, pool, etc.).

Outdoor Rink Addition

To increase the availability of safe outdoor spaces in light of increased restrictions around social gatherings, the Town added another outdoor ice rink to the community. The new rink opened at Centennial Park in December 2020.

Facility User Fees

Recognizing the detriment of the pandemic on local sports teams and facility users, the Town refrained from increasing facility user fees in 2020, despite a review of the Town’s facility fee schedule having been scheduled.

Fee Assistance Program

The Town introduced a Fee Assistance Program aimed at removing barriers to participation in recreation and culture programs as a result of financial hardship. Recipients may receive up to $200 toward eligible programs and activities.

Community Funding Support

The Town, through the Community Grant Program, continued to support events and activities optimized for, and adapted to, pandemic-related restrictions. In partnership with Elemental Energy, a new Community Benefit Program was also introduced, providing funding for eligible community-based projects, events and initiatives.

#StayHome Superheroes

In a bid to boost morale among the community’s youth, the Town’s Fire & Protective Services Department facilitated a number of birthday ‘drive-bys’ featuring a convoy of emergency response vehicles.

Men’s Mental Health

The Town supported and helped facilitate the delivery of the Real Talk with Men 2021 men’s mental health calendar campaign. Thousands of calendars, coasters and posters were printed to help end societal stigma around men’s mental health issues.

Dementia Friendly Community

The Town supported and participated in the Dementia Friendly Community initiative, helping raise awareness of the needs of community members living with dementia. Town staff undertook training to learn how to recognize signs of dementia — and how to support the individuals experiencing them.

Youth Engagement

Recognizing the importance of engaging and mobilizing youth both during a pandemic and otherwise, the Town continued to build capacity in engaging the community’s youth demographic. Work through the Youth Advisory Committee (YAC) saw a number of ‘COVID-friendly’ events and activities take place.

2. Economic Recovery & Relaunch
Letter to Premier Kenney

Mayor Romane, acting on behalf of council with the intent of supporting small business, submitted a letter to Premier Jason Kenney in January 2021 advocating for the easing of restrictions in a manner that directly aligns with a region’s number of active cases.

Economic Development Plan Adopted

Council in November 2020 adopted a recovery-focused economic development plan encompassing a series of action items to be carried out over the coming year. A number of the plan’s items — including the development of an urban design plan — were provided for in the 2021 Budget.

Budget 2021

As a means of providing some financial relief to the community’s residents and businesses, council in December 2020 approved 2021 Operating & Capital Budgets with a zero percent tax rate increase.

Park Use Pilot Program

To further enable and support businesses in being able to adapt their product and service offerings, council in February 2021 approved the creation of a pilot program allowing for private businesses to hold certain organized recreation/leisure activities in parks.

Utility Bill Penalties Waived

To help residents and businesses navigate the earliest stages of the pandemic, the Town in April 2020 waived late fees on all outstanding utility bill balances for a period of several months.

Property Taxes Deferred

The Town also waived late fees on the payment of municipal property taxes during a period spanning July 2020 to January 2021. The measure was intended to provide temporary financial relief to both residents and businesses.

Economic Development Plan Implemented

Town staff in January 2021 initiated the first steps toward implementing the recently adopted Economic Development Plan. A number of stakeholder engagements were held, and early research was undertaken into the potential development of a new entity/governing body that would help foster and facilitate local economic development.

New Business Welcome

The Town introduced a ‘New Business Welcome’ feature into its various communication streams. The brief message brought awareness to new business licenses issued over the course of the preceding month, creating awareness of the new businesses to which they were issued.

3. Town Operations & Service Delivery
Emergency Coordination Centre (ECC)

The Town in March 2020 activated its Emergency Coordination Centre (ECC) as a means of mobilizing the staff and resources needed to respond and adapt to rapidly changing circumstances. The ECC continues to meet regularly to work toward and ensure the community’s safety.

State of Local Emergency (SOLE)

The Town in March 2020 declared a State of Local Emergency, allowing for enhanced intergovernmental coordination and creating the ability to exercise special authority in the interest of public safety, if needed. The SOLE lapsed in June 2020.

Organizational Structure Adjustments

A number of adjustments were made to the Town’s corporate structure with the intent of strengthening the municipality and resulting in enhanced services to the community. The appointment of Meghan Jenkins to the previously vacant Community Services Director position was just one of several such adjustments made.

Ongoing Stakeholder Engagements

The Town continues to regularly engage and liaise with stakeholders at all levels of government — and with the various public health authorities associated therewith. The resulting ongoing dialogue ensures Innisfail remains well positioned to both adapt and respond to quickly changing circumstances.

Business Continuity Plan

The Town continues to effect the provisions of a Business Continuity Plan developed and implemented in direct response to the pandemic. The plan provides for the continuation of essential municipal services in the event of a wide-scale pandemic-related disruption.

COVID-19 Updates & Information

The Town continues to issue regular updates on municipal operations as they relate to, and are affected by, the COVID-19 pandemic. Updates and information have been posted on an ongoing basis to social media, through the Town website and in print via the ‘Town Voice’ newspaper ad.

Council Meetings Live Streamed

When gathering restrictions eliminated the ability to meet in person, council continued to conduct all of its public meetings remotely via ‘Zoom’. Although meetings have since resumed in person, live digital streaming continues to take place.

Facilities Staff Reassigned

When COVID-19 forced the closure of recreational facilities, the staff who managed and operated them were reassigned to other municipal departments. The move allowed for the uninterrupted continuity of staffing and created efficiencies by enhancing the services of other departments.

Digital Public Engagement

Although circumstances prevented the Town from holding in-person engagements over the course of the year, a number of previously planned events were successfully optimized for, and held in, the digital realm. Feedback and information sessions were held for the Innisfail Heliport, economic development planning, the Policing & Safe Community Committee and more.

Latest Updates:

April 15, 2021 - Innisfail Aquatic Centre staff member confirmed positive for COVID-19

On Thursday, April 15, a member of staff at the Innisfail Aquatic Centre was confirmed as having tested positive for COVID-19. The individual has since entered isolation, having last worked at the facility on Monday, April 12.

Contact tracing is underway to identify anyone who may have come into close contact with the individual. Due to precautionary measures previously implemented at the facility, however, close contact with any member of the public is thought unlikely. Nonetheless, patrons who visited the facility are being contacted and advised of the situation.

The Town as a result of the confirmed case has immediately enhanced its cleaning and sanitization efforts at the facility and will continue to do so for as long as is needed in order to adequately ensure the safety of patrons and facility staff.

The Town thanks you for your patience and understanding in this matter.

February 12, 2021 — Town's indoor recreation facilities available for limited use

Town’s indoor recreation facilities available for limited use

FEBRUARY 12, 2021 — Under the provincial health restrictions that went into effect on February 8, limited indoor fitness and training opportunities are now permitted. These eased restrictions mean that the Innisfail Aquatic Centre and the Innisfail Arena are available for limited use.

The Aquatic Centre is now accepting requests for one-on-one training for activities like general lessons and aquafit. If you are interested in booking one-on-one lessons – or lessons for a group from within one household – call the Aquatic Centre at 403-227-2924 or email aquatic@innisfail.ca.

Although the Innisfail Arena remains closed to the general public at this time, the facility is available to individuals or groups for limited use*. Contact the Town for more information on insurance requirements and available times.

Rates for the arena are $84/hr. for local users and $112/hr. for non-local users (located outside Innisfail or Red Deer County). For more information, call the Town Office at 403-227-3376 or email reception@innisfail.ca.

Please note that all provincial health restrictions, such as required physical distancing, must be observed by those wishing to use Town facilities.

*terms and conditions apply.

February 9, 2021 — Innisfail COVID-19 Recovery Plan Update, February 2021

Innisfail COVID-19 Recovery Plan Update, February 2021

 

FEBRUARY 9, 2021 — In May 2020, Innisfail Town Council approved the Town’s COVID-19 recovery framework. Three areas of focus were identified to help the municipality respond, adapt, and eventually emerge. While recovery efforts remain underway, the document linked below offers a look at the progress that’s been achieved as of February 2021. All of the items presented were either developed or adapted as a direct result of the pandemic.

 

As the COVID-19 pandemic continues to unfold in the weeks and months to come, the Town will continue to both monitor and respond to changing circumstances on an ongoing basis. Updates will be posted to this page as they become available.

Click here to view the Innisfail COVID-19 Recovery Plan February 2021 update

 

February 3, 2021 — Innisfail Aquatic Centre open for one-on-one training

Innisfail Aquatic Centre open for one-on-one training

 

FEBRUARY 3, 2021 — On Friday, January 29, provincial authorities announced a series of upcoming changes to current provincewide health restrictions. The first set of these changes are scheduled to take effect starting on February 8.

 

Under Step 1 of the province’s new path forward, one-on-one training is permitted for indoor fitness. This includes swimming pools, meaning the Aquatic Centre can open to the public in a limited capacity.

 

At this time, Aquatic Centre staff will be accepting requests for one-on-one training for all ages and skill levels. If you are interested in the possibility of booking one-on-one lessons, call the Aquatic Centre at 403-227-2924 or email aquatic@innisfail.ca.

 

Available times and dates will be determined once staff have had a chance to gauge public demand.

 

To learn more about the province’s revised restrictions, and the proposed path forward, click here.

January 22, 2021 — Town's indoor recreation facilities remain closed until further notice

Town’s Indoor recreation facilities remain closed until further notice

 

JANUARY 22, 2021 — On January 21, 2021, Alberta’s chief medical officer of health announced that there would be no easing of current provincial health restrictions at this time. As a result, many of the Town’s indoor recreational facilities remain closed to the public.

 

Outdoor facilities are open with restrictions in place. These include:

 

• Outdoor skating rinks

• Off leash dog park

• Parks & Playgrounds

 

Please maintain proper physical distancing and observe all provincial guidelines when using these facilities.

 

 

In light of provincewide restrictions announced by the Government of Alberta Dec. 8, the Town has prepared the following update with respect to municipal operations and facilities:

 

Facility Status
Innisfail Arena Closed effective Sunday, Dec. 13
Innisfail Aquatic Centre Closed effective Sunday, Dec. 13
Library Learning Centre (LLC) Closed effective Sunday, Dec. 13
Fire Hall Closed to the public. Phone 403-227-5800 for assistance, or 911 for emergencies.
Town Office Open with restrictions (see ‘Town Office Update’ for details).
Dog Park Open with restrictions. Please maintain safe social distancing and follow all provincial public health guidelines.
Parks & Playgrounds Open with restrictions. Please maintain safe social distancing and follow all provincial public health guidelines.
Innisfail Public Library (in the LLC) Closed effective Sunday, Dec. 13. Curbside pickup being offered. Visit ipl.prl.ab.ca for details.
Outdoor Rinks Open with restrictions. Please maintain safe social distancing and follow all provincial public health guidelines.

 

 

Although the Town Office remains open, below is a list of alternate ways to utilize Town services remotely:

 

I would like to… Options Available
Pay my utility bill

• Online at www.innisfail.ca/epayment

• Online at www.innisfail.ca/epayment

• Through the mail slot located at the rear entrance to the Town Office

• Through your financial institution

• Through pre-authorized payment (call 403-227-3376 for details)

 

Submit a concern or complaint

• Online at www.innisfail.ca/contact

• Online at www.innisfail.ca//contact-us• By phone at 403-227-3376

 

Ask a question or request information on a particular subject

• Online at www.innisfail.ca/contact-us

• Online at www.innisfail.ca/contact-us

• By phone at 403-227-3376

• By email to a member of Town staff

 

Meet with a member of Town staff

• To limit close physical contact, in-person engagements are being discouraged where possible. In the absence of other available options, individual (safely distanced) appointments may be made by phoning 403-227-3376. Masks will be required.

 

Attend a council meeting

• Attendance is encouraged electronically (via Zoom). Meeting links are posted in advance at www.innisfail.ca/council.

• Attendance is encouraged electronically (via Zoom). Meeting links are posted in advance at www.innisfail.ca/council.• Limited in-person attendance may be accommodated; however, registration in advance is required. Please call 403-227-3376 or email vanessa.connors@innisfail.ca to register.

 

 

 

(click on documents below to download PDF):

 

Download the Municipal Facilities Update

 

 

Download the Town Office Update

 

January 19, 2021 — Alberta Health Services COVID-19 addiction & mental health resources

Alberta Health Services COVID-19 addiction & mental health resources

 

JANUARY 19, 2021 — Many in our community are being challenged due to the effects of the COVID-19 pandemic. Alberta Health Services would like individuals to know that support is available.

 

AHS has recently compiled an extensive list of resources for Albertans who may be struggling with addiction or mental health issues. The document also contains valuable information for those needing guidance on how to provide assistance to others.

 

To download a copy of the AHS document, click the link below.

 

Alberta Health Services – Coping with COVID-10: Addiction & Mental Health Resources

 

Residents looking for additional information on COVID-19 resources and supports can contact the Town’s Family & Community Support Services (FCSS) coordinator at 403-227-3376, ext. 233.

 

 

(click on documents below to download PDF):

 

 

 

Download the Municipal Facilities Update

 

 

Download the Town Office Update

 

 

 

Services Affected

Payments & Transactions

f you’re required to make a payment to the Town, please note the following accepted methods of transaction (noting that preferred payment methods may differ based on the program/service being billed for):

 

  • Through the Town’s ePayment service — click on the link for details
  • Through your financial institution
  • By dropbox — located at the southeast (back) entrance of the Town Office
  • Through pre-authorized payment
  • By mail — addressed to: Town of Innisfail, 4943 53 St., Innisfail, AB, T4G 1A1
  • If none of the above are an option, payments can be made in person at the Town Office

 

For further information on any of the above methods of payment, please contact the Town Office at 403-227-3376.

Programs, Events & Activities
All of the Town’s previously scheduled programs, events and activities remain suspended until further notice. The Fall 2020 edition of the Community Program Guide has been cancelled.

Ages: 8 – 12 years
Cost: $50.50 with approved tail | $110.00 with purchased tail
Time/Date: 

Thursdays | 3:30 -4:30 p.m. | July 4-Aug 22


Where: Innisfail Aquatics Centre

Register!

For more information about this program, call the Aquatic Centre at 403-227-2924.

Public Meetings

 

In order to ensure the safety of council, staff and the public, the Town has made all public meetings available electronically. The public may access these meetings and others by visiting innisfail.ca/council, where links have been posted in advance.

 

Innisfail Town Council will be present in Council Chambers. Members of the public are able to attend by appointment only – email if you would like to attend a meeting in person. Physical distancing measures are in place.

Facility Usage Guidelines & Requirements

Outdoor Arenas

General Directive and Intent:

• To open the outdoor arenas and allow children and families to participate in physical activity while observing the restrictions set out by the province of Alberta and Alberta Health Services.

Restrictions:

• All patrons must maintain physical distancing of 2 metres (6 feet) of each other.

• Must not gather in groups larger than allowed by provincial legislative restrictions, while maintaining the physical distancing of 2 metres (6 Feet) from individuals outside of their household.

• Wear a mask if physical distancing of 2 metres (6 feet) cannot be maintained.

Considerations:

• Follow directions outlined in posted signs.

• Only use outdoor arenas located in the immediate area (within your municipality).

Individual Actions and Precautions:

• Those who are sick or have symptoms related to Covid-19 must not use outdoor arenas.

• Avoid sharing sports equipment and limit contact with individuals outside their household.

• Clean and disinfect sports equipment prior to and after use.

• Practice proper hygiene

• Wash your hands frequently.

• Refrain from touching your face with unclean hands

• Carry and use hand sanitizer containing at least 60% alcohol.

• Consider limiting children and other members of your household to only visiting outdoor arenas that are close to your home. This will help limit the number of people your family may come into contact with.

• Maintain physical distancing and avoid congregating with other people when entering and leaving the outdoor arena and supervising children playing (e.g. paths, benches).

• Individuals should maintain physical distancing when returning to vehicles or homes.

 

Download PDF: Outdoor Area Directive

 

Innisfail Aquatic Centre

General Directive and Intent:

•  To open the Aquatic Center and allow patrons resume their swimming activities. The guidelines will be in line with the Provincial Government and Alberta Health Services guidelines.

 

Restrictions:

•  All patrons must maintain physical distancing of 2 meters (6 feet) of each other.

•  Front counter has glass to separate patrons from staff.

•  Payment should be by debit, credit card or online for passes or lessons.

•  Patrons will call in and book a time slot for lane swim or lessons.

•  Time limits on patrons will be implemented.

•  Cohort groups can have a maximum of 50 individuals which includes instructors/coaches/swimmers.

•  When more than one cohort group is in the facility, barriers or 2-meter distance should be used between cohort groups.

 

Considerations:

•  Follow directions outlined in posted signs.

•  Anyone exhibiting signs and symptoms cannot enter the facility.

•  Patrons should bring their own hand sanitizer.

•  Swim lanes need to be considered for physical distancing. Swimmers must maintain 2-meters when passing other swimmers.

•  Limited the use of shared equipment (flutter boards, pool noodles, life jackets) by patrons.

•  Instructors will instruct from the deck and switch places with the students to complete a demonstration if needed.

•  For lessons under the skill levels of Swim kids level 4 a guardian will assist the candidate in the water. Maintaining the social distancing from the others in the group. The Instructor will inform the guardian what to do with the candidate.

 

Individual Actions and Precautions:

•  Caution should be taken around common touch points, proper hand hygiene should be practiced.

•  Wash your hands frequently.

•  Refrain from touching your face with unclean hands.

•  Carry and use hand sanitizer containing at least 60% alcohol content.

•  Come with swimsuit on and plan to take your after-swim shower at home to limit time in the change rooms and limit exposure.

•  Recommended to bring your own flotation aids and pool toys to limit exposure.

•  Patrons will not share uncleaned towels, goggles or any other equipment with others outside their household or cohort family.

•  You may wear a mask if you will be within 2 meters (6 feet) of people other than members of your own household or cohort family while on deck or in facility.

•  Swimmers will not wear a mask in the pool, they will maintain the 2 meter distancing.

 

Download PDF: Innisfail Aquatic Centre Directive

 

 

Off-Leash Dog Park

 

General Directive and Intent:

•  To open the off-leash dog park to patrons while maintaining within the guidelines set out by the province of Alberta and Alberta Health Services.

 

Restrictions:

•  All patrons must maintain physical distancing of 2 metres (6 feet) of each other.

•  Must not gather in groups larger than 15 while maintaining the physical distancing of 2 metres (6 Feet)

 

Considerations:

•  Follow directions outlined in posted signs.

•  Wearing a face mask is recommended by Alberta Health Services if the 2 meter (6 feet) physical distancing cannot be maintained.

•  It is essential that if any patron who is feeling unwell of has signs and symptoms of Covid-19 do not attend the off-leash park.

 

Individual Actions and Precautions:

•  Caution should be taken around common touch points, proper hand hygiene should be practiced.

•  Wash your hands frequently

•  Refrain from touching your face with unclean hands

•  Carry and use hand sanitizer containing at least 60% alcohol content

•  Wear a mask to help limit the spread to others if you will be within 2 meters (6 feet) of people other than members of your own household.

 

Download PDF: Off Leash Dog Park Directive

Innisfail Skatepark

General Directive and Intent:

•  To open the skateboard park to patrons while maintaining within the guidelines set out by the province of Alberta and Alberta Health Services.

 

Restrictions:

•  All patrons must maintain physical distancing of 2 metres (6 feet) of each other.

•  Must not gather in groups larger than 15 while maintaining the physical distancing of 2 metres (6 Feet)

•  Post signs helmet and safety equipment use recommended.

•  Remove or move snow fence back at least six feet from edge of skatepark to allow for physical distancing.

•  Remove picnic benches to prevent gatherings and promote physical distancing.

 

Considerations:

•  Wearing a face mask is recommended by Alberta Health Services if the 2 meter (6 feet) physical distancing cannot be maintained.

•  Wear gloves and avoid touching high touch areas (handrails).

•  No more than 15 people using the skate park at one time.

•  Must not share drinking containers or food. NO GLASS containers in skatepark.

•  Bowl and skate area to be clear of debris to prevent incidents.

•  It is essential that if any patron who is feeling unwell or has signs and symptoms of Covid-19 do not attend the skateboard park.

 

Individual Actions and Precautions:

•  Caution should be taken around common touch points, proper hand hygiene should be practiced.

•  Wash your hands frequently

•  Refrain from touching your face with unclean hands

•  Carry and use hand sanitizer containing at least 60% alcohol content

•  Wear a mask to help limit the spread to others if you will be within 2 meters (6 feet) of people other than members of your own household.

Download PDF: Skateboard Park Directive

Dodds Lake

General Directive and Intent:

•  To open Dodd’s Lake to allow patrons to utilize lake front while maintaining within the guidelines set out by the province of Alberta and Alberta Health Services.

 

Restrictions:

•  All patrons must maintain physical distancing of 2 metres (6 feet) of each other.

•  Must not gather in groups larger than 15 while maintaining the physical distancing of 2 metres (6 Feet)

 

Considerations:

•  Follow directions outlined in posted signs.

•  Wearing a face mask is recommended by Alberta Health Services if the 2 meter (6 feet) physical distancing cannot be maintained.

•  Touch surfaces will not be cleaned so hand sanitization is the responsibility of users.

•  It is essential that if any patron who is feeling unwell or has signs and symptoms of Covid-19 do not visit Dodd’s Lake.

 

Individual Actions and Precautions:

•  Caution should be taken around common touch points, proper hand hygiene should be practiced.

•  Wash your hands frequently

•  Refrain from touching your face with unclean hands

•  Carry and use hand sanitizer containing at least 60% alcohol content

•  Wear a mask to help limit the spread to others if you will be within 2 meters (6 feet) of people other than members of your own household.

 

Download PDF: Dodds Lake Directive

 

Playgrounds

General Directive and Intent:

•  To open the playgrounds and allow children and families to participate in physical activity while maintaining within the guidelines set out by the province of Alberta and Alberta Health Services.

 

Restrictions:

•  All patrons must maintain physical distancing of 2 metres (6 feet) of each other.

•  Must not gather in groups larger than 50 while maintaining the physical distancing of 2 metres (6 Feet) from individuals outside of their household or cohort family.

•  Wear a mask if physical distancing of 2 meters (6 feet) cannot be maintained.

 

Considerations:

•  Follow directions outlined in posted signs.

•  Drinking water fountains should are shut off.

•  Consider attending playgrounds only in your immediate area.

•  Playground equipment is not being cleaned. Users should clean prior to use and after use.

 

Individual Actions and Precautions:

•  Those who are sick or have symptoms related to Covid-19 must not use playgrounds.

•  Encourage children to avoid sharing toys or sports equipment and limit contact with individuals outside their household or cohort family.

•  Clean and disinfect toys and sports equipment prior to and after use.

•  Caution should be taken around playground equipment.

•  Practice proper hygiene. Wash your hands frequently. Refrain from touching your face with unclean hands. Carry and use hand sanitizer containing at least 60% alcohol immediately before and after using playground equipment.

•  Consider limiting children and other members of your household to only visiting playgrounds that are close to your home. This will help limit the number of people your family may come into contact with.

•  Maintain physical distancing and limit congregating with other people when entering and leaving the playground and supervising children playing (e.g. paths, benches, picnic areas).

•  Individuals should maintain physical distancing when returning to vehicles or homes.

Download PDF: Playgrounds Directive

 

Administration Office

General Directive and Intent:

• To open the Town of Innisfail administration office to patrons while maintaining within the guidelines set out by the province of Alberta and Alberta Health Services.

 

Restrictions:

• All patrons must maintain physical distancing of 2 metres (6 feet) of each other.

• Must not gather in groups larger than 15 while maintaining the physical distancing of 2 metres (6 Feet)

 

Considerations:

• Follow directions outlined in posted signs.

• Wearing a face mask is required by Alberta Health Services if the 2 meter (6 feet) physical distancing cannot be maintained.

• Hand sanitizer station is available at front entrance for patrons to use when entering building.

• Plexiglas barrier installed on counter to protect staff and patrons.

• Avoid using cash if possible. Wear disposable gloves while handling money and dispose of them and wash and sanitize hands after each transaction.

• Public washrooms to remain closed unless they are being cleaned and sanitized after each use.

• It is essential that if any patron who is feeling unwell or has signs and symptoms of COVID-19 do not attend the administration office.

Download PDF: Administrative Office 

Support for Residents & Businesses

Property Taxes

We understand the economic impact the pandemic may be having on our households and businesses. To help our residents meet their financial obligations, the Town will not charge penalty fees for those unable to pay their Town of Innisfail property taxes by the June 30, 2020 deadline. This measure means that you will not be penalized if you cannot pay the full balance of your property taxes by June 30, 2020, and until Dec. 31, 2020, no late fees will be applied to your tax account. Any outstanding balances after that date may be subject to late payment fees, starting Jan. 1, 2021.

 

This does not, however, mean that you do not have to pay your Town of Innisfail property taxes. This measure is meant to provide temporary financial relief during the COVID-19 pandemic, and if you can pay any portion of your tax bill, this will likely help you to pay your full balance once the province-wide emergency measures are lifted and late payment penalties come into effect.

 

In late-2019, Innisfail Town Council passed the 2020 municipal budget with no increase to the property tax rate, meaning citizens for the most part will see little to no change on their property tax bills (although changes in assessment may results in increases — or even decreases — for some). The 2020 Property Tax Bylaw was passed during the April 14, 2020 Regular Meeting of Council.

 

The 2020 provincial budget included an increase to school tax rates for the second straight year; however, due to the COVID-19 outbreak, this increase was reversed and rates are now being held at the 2019 level. The Town had been collecting for school taxes based on the 2018 rate, so a slight increase to the mill rate was included to adjust for the resulting shortfall.

 

Social Assistance
 

Family & Community Support Services (FCSS) is a vital function within the Town of Innisfail that prioritizes the social well-being of the community’s residents and families.

 

In times of crisis, FCSS staff can be a helpful resource for information on a variety of matters, including (but not limited to):

 

  • Financial Assistance
  • Mental Health
  • Family Violence
  • Elder Abuse
  • Loneliness & Isolation

 

As the world continues to navigate the ongoing COVID-19 pandemic, Town FCSS staff remain available to assist those in need by providing information, referrals and guidance where possible.

 

If you’re experiencing need in any of the areas above — or in others not listed — please consider contacting the Town’s FCSS department at 403-227-3376, ext. 233, or by email at karen.bradbury@innisfail.ca. Alternatively, you may complete and submit a confidential Community Resource Connection Form.


Helpful links:

 

Mental Health & Coping with COVID-19 (CDC)

Talking with Children about COVID-19 (CDC)

Help in Tough Times (AHS)COVID-19 Anxiety & Worry (Anxiety Canada)

 

Emergency Planning & Response

Emergency Planning & Response Business Continuity Planning

 

The Town has developed a Business Continuity Plan in response to the COVID-19 outbreak. The primary goals of the plan are to:

 

  • Ensure that the Town can maintain critical and high-priority service levels with a reduction of staff during a pandemic;
  • Educate employees regarding precautionary measures to take during a pandemic to reduce the transmission of the pandemic virus among employees;
  • Minimize illness among employees;
  • Define the parameters of service levels during a pandemic;
  • Identify protocols for the Town to follow when staffing levels are reduced as a result of the pandemic; and
  • Coordinate with Alberta Health Services to promote public health efforts.

 

The plan — which is now in effect — will ensure the continuity of essential municipal services in the event that the situation becomes more severe. To learn more, take a look at the link below.

 

Town of Innisfail Business Continuity Pandemic Emergency Plan 2020

Emergency Coordination Centre (ECC)

The Town on March 16 activated its Emergency Coordination Centre (ECC). The Alberta Emergency Management Agency defines an ECC as a community’s “nerve centre” during times of emergency response, “anticipating and supporting the needs of one or more incident sites, coordinating the efforts of multiple partners and addressing the community’s needs as a whole.” Over the course of a period deemed appropriate, members of the Town’s ECC will continue to convene multiple times a day to work toward achieving the following primary objectives:

 

  • Identifying and defining critical and high-priority services;
  • Ensuring that the Town is able to maintain critical and high-priority services in the event of a reduction in staff;

  • Reporting staff attendance and absences on a daily basis;
  • Minimizing illness among employees by implementing and acting on precautionary measures recommended by Alberta Health Services;
  • Reducing potential virus transmissions in both the workplace and community, mandating self-isolation among employees who present potential symptoms; and
  • Monitoring provincial and federal communications, relaying pertinent/important information to Town residents, staff and other stakeholders.

 

State of Local Emergency

The Town on March 20 declared a State of Local Emergency. This action allows for the Town to: (1) Access additional resources and supports; (2) Create opportunity for enhanced intergovernmental coordination in responding to the situation; and (3) Exercise special authority in the interest of public safety, if needed.

 

The Town of Innisfail’s State of Local Emergency lapsed on June 12, 2020.

Previous Updates:

December 18, 2020 — Outdoor facilities open

Outdoor facilities open

 

DECEMBER 18, 2020 — Under the current provincial restrictions, the Town’s indoor recreational facilities remain closed. Outdoor facilities are open with restrictions in place. These include:

 

• Outdoor skating rinks

• Off leash dog park

• Parks & Playgrounds

 

Please maintain proper physical distancing and observe all provincial guidelines when using these facilities.

 

December 10, 2020 — Municipal facilities update: New provincial restrictions

Municipal facilities update: New provincial restrictions

 

DECEMBER 10, 2020 — In light of provincewide restrictions announced by the Government of Alberta Dec. 8, the Town has prepared the following update with respect to municipal operations and facilities:

 

Facility Status
Innisfail Arena Closed effective Sunday, Dec. 13
Innisfail Aquatic Centre Closed effective Sunday, Dec. 13
Library Learning Centre (LLC) Closed effective Sunday, Dec. 13
Fire Hall Closed to the public. Phone 403-227-5800 for assistance, or 911 for emergencies.
Town Office Open with restrictions (see ‘Town Office Update’ for details).
Dog Park Open with restrictions. Please maintain safe social distancing and follow all provincial public health guidelines.
Parks & Playgrounds Open with restrictions. Please maintain safe social distancing and follow all provincial public health guidelines.
Innisfail Public Library (in the LLC) Closed effective Sunday, Dec. 13. Curbside pickup being offered. Visit ipl.prl.ab.ca for details.
Outdoor Rinks Open with restrictions. Please maintain safe social distancing and follow all provincial public health guidelines.

 

 

Although the Town Office remains open, below is a list of alternate ways to utilize Town services remotely:

 

I would like to… Options Available
Pay my utility bill • Online at www.innisfail.ca/epayment

• Online at www.innisfail.ca/epayment

• Through the mail slot located at the rear entrance to the Town Office

• Through your financial institution

• Through pre-authorized payment (call 403-227-3376 for details)

 

Submit a concern or complaint • Online at www.innisfail.ca/contact

• Online at www.innisfail.ca/contact-us• By phone at 403-227-3376

 

Ask a question or request information on a particular subject • Online at www.innisfail.ca/contact

• Online at www.innisfail.ca/contact

• By phone at 403-227-3376

• By email to a member of Town staff

 

Meet with a member of Town staff • To limit close physical contact, in-person engagements are being discouraged where possible. In the absence of other available options, individual (safely distanced) appointments may be made by phoning 403-227-3376. Masks will be required.

 

Attend a council meeting • Attendance is encouraged electronically (via Zoom). Meeting links are posted in advance at www.innisfail.ca/council.

• Attendance is encouraged electronically (via Zoom). Meeting links are posted in advance at www.innisfail.ca/council.• Limited in-person attendance may be accommodated; however, registration in advance is required. Please call 403-227-3376 or email vanessa.connors@innisfail.ca to register.

 

November 26, 2020 — Aquatic Centre: Group lessons and fitness classes cancelled

Aquatic Centre: Group lessons and fitness classes cancelled

 

NOVEMBER 26, 2020 — The Aquatic Centre will remain open following the enhanced measures put in place effective November 27. However, group lessons and fitness classes are not permitted under the new provincial restrictions.

 

Effective Friday, November 27:

  • Group lessons and fitness classes are cancelled.
  • Lane swims, family swims, and open fitness time are available by reservation only.
  • Private lessons are still available upon request.

 

For more information please call the Aquatic Centre at 403.227.2924.

 

DID YOU KNOW…
The Innisfail Library has a number of programs and activities for all ages to learn, create and connect with others too! See for yourself at www.ipl.prl.ab.ca.

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