Ebilling Epayment Top

Please note: direct payment to your Town of Innisfail account can be set up through your financial institution. Electronic payment is for those wishing to pay by credit card

Sign Up for Electronic Billing

Online Registration Form

Ebilling

eBilling Frequently Asked Questions
EBilling – FAQs

Do I have to choose the eBilling option?

Town residents will continue to receive a printed utility bill in the mail if they do not register for electronic billing. For those who do not choose the electronic option, there will be a $3 charge per month for each printed utility bill provided.

What if I don’t have a computer?

Electronic bills will be sent to a resident’s email address. If you have access to your email through your phone or mobile device, you will have access to your electronic bill. If you don’t have a computer or a mobile device, you will continue to receive printed utility bills and will be charged the $3 fee for each printed utility bill you receive.

When does eBilling start?

Electronic billing is already available; residents can sign up at any time. The fee for printed utility bills begins on September 1, 2019. Those who choose to continue to receive a printed bill will see the first $3 charge on their October bill once the September billing cycle is complete.

Why is the Town switching to electronic billing?

Many companies and organizations currently use electronic billing – some have done so for many years. By offering an electronic billing option, the Town of Innisfail is moving in line with current industry trends. The Town has also made a commitment to environmental responsibility; by reducing the amount of paper we use, we are helping to fulfill that commitment.

How was the amount of the fee determined?

The fee is meant to cover the ever-increasing costs of physical billing, including postage, printing, paper and envelopes. When all factors were considered, the amount was determined by weighing these added costs with the financial capabilities of our rate-payers.

What happens if I don’t receive my email bill?

It is the responsibility of the resident to monitor month-to-month billing. If a resident is not receiving their electronic bill through their email account, they should contact the Town office. We will work with residents to attempt to resolve any issues. Residents who are having issues that cannot be resolved by Town staff may have to contact their service provider to ensure emails from the Town are not being blocked or treated as “junk” email.

Are commercial properties affected by these changes?

Yes. All town utility customers are encouraged to switch to electronic billing. The fee will be applied to all printed utility bills.

I already pay a fee for an extra printed bill that I currently receive. How much more will I be charged?

The fee will apply to each printed utility bill. If you currently receive two printed copies of your bill and pay a fee for your extra printed copy, you will now be charged a fee for each of the printed copies you receive.

Pay Town of Innisfail fees online using your credit card.

Make an Online Payment

Click Here to pay with credit card

The Town of Innisfail offers payment with select credit cards (Visa, MasterCard) through the OptionPay System. Payments can be made for:

  • Permits
  • Tax Payments
  • Utilities
  • Bylaw Tickets/ Fines
  • *Other Receivable Invoices

Please note: the OptionPay System is for those wishing to pay using a credit card (for applicable fees). Other payment options are still available.

*This system is NOT for Photo Enforcement or Provincial tickets.

Fee Schedule

Please be advised that fees may apply to payments made by credit card.

Click Here to see applicable fees

Finding Your Account Number

 

Utility Invoice
Look for your Account Number

 

Property Assessment and Tax Notice
Look for the Roll Number

 

Accounts Receivable
Look for the Customer ID Number

 

Bylaw Tickets/Fines*
look for the Ticket Number
*This system is NOT for Photo Enforcement or Provincial tickets.

 

Upcoming Events

January 2023

MO
TU
WE
TH
FR
SA
SU
26
27
28
29
30
31
1
Events for December

26th

Events for December

27th

Events for December

28th

10:30 am - 11:30 am

Storytime

Innisfail Public Library
Events for December

29th

Events for December

30th

Events for December

31st

Events for January

1st

2
3
4
5
6
7
8
Events for January

2nd

Events for January

3rd

Events for January

4th

10:30 am - 11:30 am

Storytime

Innisfail Public Library
Events for January

5th

Events for January

6th

Events for January

7th

Events for January

8th

9
10
11
12
13
14
15
Events for January

9th

Events for January

10th

Events for January

11th

10:30 am - 11:30 am

Storytime

Innisfail Public Library
Events for January

12th

Events for January

13th

Events for January

14th

Events for January

15th

16
17
18
19
20
21
22
Events for January

16th

Events for January

17th

Events for January

18th

10:30 am - 11:30 am

Storytime

Innisfail Public Library
Events for January

19th

Events for January

20th

Events for January

21st

Events for January

22nd

23
24
25
26
27
28
29
Events for January

23rd

Events for January

24th

Events for January

25th

10:30 am - 11:30 am

Storytime

Innisfail Public Library
Events for January

26th

Events for January

27th

Events for January

28th

Events for January

29th

30
31
1
2
3
4
5
Events for January

30th

Events for January

31st

Events for February

1st

10:30 am - 11:30 am

Storytime

Innisfail Public Library
Events for February

2nd

1:00 pm - 2:00 pm

Rhyme Time

Family Resource Network Office
Events for February

3rd

Events for February

4th

Events for February

5th