Utilities Service

The Town's utility services are operated at a break-even level and provide residents with easy access to a valuable resource.


NOTICE: The look of your utility bill will be changing in December.
The Town of Innisfail will soon be updating its financial management software. As a part of this transition, the appearance of your utility bills will be changing in December. Please be advised that these bills are valid and are not fraudulent


Now, you can monitor and manage your own water consumption.

The Town's modernized system offers the ability to collect data in a much more efficient and detailed manner, ensuring reliable billing practices and giving you peace of mind.

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 Learn more here!




Town Utility Rates 

Download Water & Wastewater Rates & General Information


Setting up your Municipal Utilities Account 

Before you move into your new home, call the Town Office at 403-227-3376 to set up your Utilities account. 

one-time connection fee of $30.00 will apply each time a new account is set up. This charge will appear on your first utility bill. Every month you will receive your combined Utilities Statement for your previous month's water usage, sewer services and garbage removal (i.e. In June you will receive a bill for May's usage).

Service may be disconnected after 60 days, following the date of billing on unpaid accounts.

Payment Options 



Water / Wastewater Rates - FAQ's

Household Guide to Water Efficiency

Other Utilities

Natural Gas

Atco Gas Ltd. 310-5678
Direct Energy: 1-866-420-3174 (retailer)


Fortis Alberta Inc. (Customer Service) 310-9473

Epcor 403-310-4300 (retailer)



* Note: This industry changes rapidly. There may be other providers that service Innisfail. This list is not necessarily inclusive. *


Telus: 310-2255
Rogers: 1-866-210-4059
Bell: 1-800-667-0123


Telus: 310-2255
Xplornet: 1-800-975-6763
Rogers: 1-866-210-4059

TV & Satellite

Telus: 310-6988
Shaw Direct: 1-888-554-7827
Bell: 1-888-759-3474
Rogers: 1-866-210-4059


Innisfail Province (weekly)
Red Deer Advocate (daily)