Transportation

Who can use the service?
The service is open to anyone looking to travel within the service area. Children under the age of 10 must be accompanied by a responsible individual.
Please note that only Town of Innisfail residents can access trips outside of the service area.

When does the service operate?
Monday to Friday: 9:00 a.m. – 4:00 p.m.
Saturday & Sunday: 9:00 a.m. – 1:00 p.m.
No service will be available New Years Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Remembrance Day, Christmas Day or Boxing Day.

How do I book a ride?
Rides can be booked through the RideCo. Pick-Up On-Demand App (available on th Google PlayStore or Apple App Store) with payment made by credit card or presentation of a ticket. Rides can be booked through the Pick-Up App 24 hours a day, seven days a week.
Alternately, rides can be booked through the call centre by calling 403-227-0677. The call centre is open Monday to Friday 9:00 a.m. – 4:00 p.m. and Saturday & Sunday 9:00 a.m. – 1:00 p.m.
Please note that your account will be charged if less than 30 minutes notice is given before cancelling a ride.

How can I pay my fare?
Single tickets ($5) and 10 ride punch passes ($45) are available for purchase by cash, cheque or debit card at the Town Office.
Ride can be booked by credit card through the Pick Up App. Drivers will not accept cash payment.

How much does it cost to ride?
Each one-way trip in Innisfail is $5 per person.
Each one-way trip outside Innisfail but within the service zone is $15 per person.
Children under 6 years of age ride free.

What information do I need to set up an account through the Pick Up App or Call Centre?
You will need your name, phone number and email address to create an account through the app or Call Centre.

What if I need to travel to Red Deer or other locations outside the service zone for a medical or other appointment?
Trips to other locations can be booked through the Call Centre at 403-227-0677. Trips to Red Deer, Sylvan Lake or Olds are $50 round trip with a maximum 2-hour wait time. Please contact the Call Centre for rates to other destinations.

How far in advance can I book a ride?
Within the service zone, trips can be booked up to seven (7) days in advance. Rides can also be booked with a few minutes notice based on the availability of the bus. Trips outside the service zone (ie. Red Deer, Olds, Calgary) can be booked further in advance, with at least 48-hour notice, through the Call Centre at 403-227-0677.

Can I stop at multiple locations?
Each trip is a $5 ride and must be booked for a specific pick-up time.

What is a flex stop?
Flex stops are locations identified throughout the community where the bus will pick up or drop off passengers. When you book a ride you will be asked to specify your pick-up and drop-off stop. Flex stops have been strategically placed at common destinations and are spaced no more than 400 m apart (approximately a 5 min walk).

What if I am unable to make it to a flex stop location due to mobility issues?
If you require direct access to the bus from your home due to mobility issues. Please contact the Call Centre to request approval as a ‘curb to curb’ client. Town of Innisfail Family and Community Support Services staff will determine if an individual is in need of ‘curb to curb’ service. Curb to curb bookings can only be made through the Call Centre.

What if I need assistance on the bus from support staff or family member?
When booking your ride, you may indicate that you have a support worker or family member that is required to assist you. This support individual will not be required to pay a fare. This only applies to individuals that require the support and could not utilize the service independently.

Do I need to get a new punch pass?
No, existing punch passes purchased through the Legion will continue to be honoured; however, for the month of April (2023), bring your existing punch pass to the Town Office for a new 10-ride punch pass regardless of the number of rides remaining on your current pass.

When can I start booking rides?
The Pick-Up On-Demand App and call centre will begin accepting bookings for the service launch date of April 3, 2023 seven (7) days in advance on March 27, 2023.